Privacy Policy
Privacy Policy of TruPositive AI, a TangentWorks BV company, hereafter referred to as Company.
Last updated on May 27th, 2025
This privacy statement explains the personal data Company processes, how it is processed, and for what purposes.
Personal data we collect
Company collects data from you through interactions with you and through our products. Data is collected mainly from: 1) you as you provide data directly, and 2) your interactions, use, and experiences with our website or products.
The data we collect depends on the context of your interactions with Company and the choices you make, including your privacy settings and the products and features you use. We can also get data about you from third parties.
You have choices when it comes to the technology you use and the data you share. When we ask you to provide personal data, you can decline. Our interactions require some personal data to provide you with a service. If you choose not to provide data required to provide you with a product or feature, your experience could be impacted.
Also, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you’re using, we may have to suspend or cancel it. We will notify you if this is the case at the time.
How we use personal data
Company uses the data we collect to create an online experience and provide our products, which includes updating, securing, and troubleshooting, as well as providing support.
It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
- Improve and develop our products.
- Make recommendations.
- Advertise to you, which includes sending promotional communications, and presenting you with relevant offers.
We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.
Reasons we share personal data
We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. Company -controlled affiliates and subsidiaries, vendors working on our behalf are also shared your data. It is also necessary to do so in cases when required by law or to respond to legal process; to protect our customers; to maintain the security of our products; and to protect the rights and property of Company and its customers.
Cookies and similar technologies
Cookies are very small text files placed on your device to store data that can be sent back to a web server in the domain that placed the cookie. We use cookies and similar technologies for storing your preferences and settings, enabling you to sign in, analyzing performance of our products, fulfilling other legitimate purposes.
We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites and products can include web beacons, cookies, or similar technologies from third-party service providers.
There are variety of tools you can use to control the data collected by cookies, web beacons, and similar technologies, for example, controls in internet browser.
User account
With a user account, you can sign into Company products. Personal data associated with your account includes credentials, name and contact data, payment data, usage data, information about your activities in our products.
Other important privacy information
Below you will find additional information, such as how we secure your data, where we process your data, and how long we retain your data.
Security of your data
Company is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your data from unauthorized access, use, or disclosure. For example, when we transmit any of your data, we protect it through the use of encryption.
Where we store and process data
Personal data collected by Company may be stored and processed in your region, and in any other country where Company or its affiliates, subsidiaries, or service providers operate.
Company uses HubSpot, Microsoft Office 365 and Microsoft Azure cloud to collect, store and process personal data primarily. List of countries where data centers of these services are located can be found at https://azure.microsoft.com/en-us/global-infrastructure/geographies/
Company rely also on technologies from other providers, such as webhosting services, their data centers are located in European Union.
Our retention of personal data
Company retains personal data for as long as necessary to provide the products and fulfill the transactions you have requested, or for other legitimate purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.
Because these needs can vary for different data types, the context of our interactions with you or your use of products, actual retention periods can vary.
Other criteria used to determine the retention periods include:
- If the personal data is of a sensitive type a shortened retention time would generally be adopted.
- If the user provided consent for a longer retention period, we will retain data in accordance with your consent.
- If Tangent Works is subject to a legal, contractual, or similar obligation to retain or delete the data, we will do so.
Changes to this privacy statement
We update this privacy statement when necessary to provide greater transparency or in response to:
- Feedback from customer, regulators, industry, or other stakeholders.
- Changes in our products.
- Changes in our data processing activities or policies.
When we post changes to this statement, we will revise the “last updated” date at the top of the statement.
We encourage you to periodically review this privacy statement to learn how Company is protecting your information.
How to contact us
If you have a privacy concern, complaint, or question for the Company Chief Privacy Officer or EU Data Protection Officer, please contact us by contacting support@trupositive.ai. We will respond to questions or concerns within 30 days.
Marketing communications
You can change your mind at any time by clicking the unsubscribe link in any email from us. We use HubSpot as our Marketing Automation Platform. The information you provide will be transferred to HubSpot for processing following their Privacy Policy and Terms of Service, more details can be found at https://legal.hubspot.com/privacy-policy.
Company websites
Company does not support or encourage and will take all reasonable measures to ensure the prohibition and removal from our websites of all material which is or is likely to be interpreted, in Company ‘s opinion, as libelous, harmful, threatening, abusive, defamatory, indecent, obscene or pornographic.
Company has made every effort to ensure the accuracy of the features and techniques presented on our websites. However, Company accepts no responsibility, and offers no warranty whether expressed or implied, in regard to the contents or the accuracy of such publication.
No part of such publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the express written permission of TruPositive AI or Tangent Works.
Information in such publication is subject to change without notice.
Diagnostic data
Diagnostic data is used to keep our products secure, available up to date; to detect, diagnose, and remediate problems; and make product improvements. This data does not include a user’s name or email address, the content of the user’s files.